Customers may choose between two levels of CSA support:
Mutare 8 x 5 Support - Services provided from 8:00 a.m.-5:00 p.m. CST, Monday-Friday. A Mutare professional will respond within two coverage hours of a problem report, and corrective action begins that same day.
Mutare 24 x 7 Support - Priority status response and services provided around the clock, seven days a week.
CSA Terms and Conditions
For Mutare Customer Support Agreement full terms and conditions, click here.