Mutare customers may choose to extend and upgrade support services beyond the normal 90-day warranty period with the purchase of an annual Mutare Customer Support Agreement (CSA). In addition to priority access to Mutare's troubleshooting experts, CSA customers receive the following services and benefits:
- Changes to application at no additional charge (when requiring less than two hours)
- 20% discount off Mutare's normal rates for work beyond the above two hour minor change parameter
- Free Mutare application upgrades
- Overview and status reporting, from problem identification through resolution, of issues requiring Pronexus support
Customers may choose between two levels of CSA support:
Mutare 8 x 5 Support - Services provided from 8:00 a.m.-5:00 p.m. CST, Monday-Friday. A Mutare professional will respond within two coverage hours of a problem report, and corrective action begins that same day.
Mutare 24 x 7 Support - Priority status response and services provided around the clock, seven days a week.
CSA Terms and Conditions
For Mutare Customer Support Agreement full terms and conditions, click here.