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MTD Case Study - Reducing International Cellular Costs 87%

August 5, 2011

At the 2011 IAUG conference in Las Vegas, Mutare Software hosted a Customer Connections panel to discuss practical and simple ways to cut costs and improve productivity with Mutare enhanced communication solutions.

International Cellular SavingsJami Moore, Telecommunications Specialist and Engineer for MTD Products, outlined how her company cut international cellular costs over 87% combining in country mobile plans, call vectoring, automatic alternate call routing and EVM Plus to provide seamless communications for traveling executives.

MTD is an international manufacturer of outdoor power equipment with a highly mobile employee force supporting facilities in Europe, North America, Asia, Australia and Mexico. MTD purchased Mutare's EVM solution in 2010, to simplify access to voice messages through email for on mobile devices and PC’s. "I just wanted to say that EVM works great, is easy to install, and requires very little user training, "Jami said at the onset of her presentation. "Employees using EVM are very satisfied with this product and the standard response seems to be "oh wow... That's pretty cool."  In addition, MTD found significant money saving benefits in an unexpected place - China.

MTD employees frequently travel between the office in Ohio and Suzhou China, ringing up some significant international/long distance phone charges.  Management challenged the telecommunication team to find a way to reduce international communication costs, while at the same time providing access to critical voice messages and follow up.

"The majority of employees traveling to China are engineers. They need to interact with their team members frequently, especially if the conversation revolves around a design change, a process change, or something happening on the manufacturing line," Jami said. "Engineers spend a lot of time out on the manufacturing floor and timely notification of messages was a key factor in trying to find a viable solution."

The solution:
MTD purchased a regional mobile phone with a data plan, to be used by employees traveling internationally. Using EVM, mobile users simply configure their EVM settings to have their voice messages relayed to the mobile device as an email. That not only eliminates costly dial-ins for voice messages but also overcame the aggravation of missed messages due to the time zone difference.  For outgoing calls, MTD created a vector directory number (VDN) to route calls from their regional office. The VDN passes the caller to the Corporate PBX in Ohio thru Automatic Alternate Routing (AAR) giving the caller the ability to make outbound, local, or long distance calls free.

Bottom Line Savings: 

  • Mobile phone costs were $24K per year before the solution
  • Now mobile phone costs are $3K per year
  • Annual savings:  $21K

EVM Plus is an Avaya DevConnect certified solution that works on all Avaya messaging platforms. If you would like to explore the time and cost-saving possibilities of EVM Plus for your enterprise, click here.

About Mutare

Mutare makes access to information easier with unified communication solutions that help businesses run better. We specialize in messaging and computer / telephony solutions that automate business processes, powering faster decisions, improving customer service and contributing to the bottom line.