Smart Assist by Mutare Tech

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Smart Assist High Level Technical Overview

Smart Assist is a .NET application that runs on a virtual server. It can be deployed on premise or hosted by Mutare. Smart Assist uses the Mutare giSTT API to convert voice memos to text. The giSTT speech to text transcription service is typically hosted in Mutare’s cloud but can be installed on an appliance behind the firewall. Smart Assist connects to the enterprise voice switch through SIP trunking and is switch agnostic. See the sidebar for links to server specs.

Most enterprises deploy the Smart Assist server behind the firewall and access transcription and SMS services from Mutare’s cloud. The giSTT transcription appliance can also be placed on premise as an extra cost option. The following graphic depicts a typical deployment architecture:

Smart Assist Premise Hybrid Architecture

SIP Connectivity

Smart Assist connects the enterprise switch through SIP trunking. SIP sessions are managed on a customer provided session boarder controller. For Avaya Aura systems, SIP sessions can alternatively be managed by the Avaya Aura Session Manager.