All Mutare applications include 90 days of customer support during normal business hours. Application support can be extended past the 90-day warranty period with upgraded support services through the purchase of an annual Mutare Customer Support Agreement (CSA).
Every single Mutare application is managed by a dedicated Project Manager. Your best support option is to contact your Project Manager directly. If you cannot reach your Project Manager, or it is not during business hours, use the following support options:
Dial +1.847.496.9000 and select option 2. An automated system will ask for your call-back number and ask you to record a message describing the nature of the issue. A Mutare professional will diagnose the source of the problem and guide you through corrective actions or, if the issue is outside the application environment, will help you identify the most appropriate path to follow for resolution.
Be sure to include a detailed description of the problem. A Mutare professional will analyze and suggest corrective action via return email. The email account is monitored during normal business hours only. Use the Phone Support number for after-hour emergency requests (customers without a CSA will receive response on the following business day).